Terms of service

TERMS OF SERVICE – NEURALED

1. Purpose

These Terms & Conditions govern the sale of products offered by Neuraled through its website.

Any order placed on this website implies full acceptance of these terms.

2. Products

The products offered for sale are described as accurately as possible.

Neuraled devices are designed as photobiomodulation technologies intended for general wellness.

They are intended to support mental comfort, relaxation, and overall well-being in a non-medical context.

Neuraled does not claim any medical intent in the design, marketing, or use of its products.

These products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

3. Use and Positioning

Neuraled products are intended exclusively for wellness use.

They may be used in both personal and professional settings, including by wellness and performance professionals, in accordance with their non-medical intended use.

Professional use must not involve presenting the product as a medical device or treatment tool.

Any use of the product in a medical or similar context is at the user’s own discretion and responsibility.

4. Results and Expectations

Results may vary from person to person.

Neuraled does not guarantee any specific outcomes from the use of its products.

Any interpretation of the product’s effects is at the user’s own discretion and responsibility.

5. Pricing

Product prices are indicated in euros and include applicable taxes unless otherwise stated.

Neuraled reserves the right to modify its prices at any time. Products will be invoiced based on the price in effect at the time of the order.

6. Orders

Any order placed on the website constitutes an offer to purchase.

Neuraled reserves the right to refuse or cancel any order in the event of:

• suspected fraud

• misuse of the service

• incorrect information provided by the user

7. Payment

Payment is due immediately upon ordering.

Payments are secured through third-party payment providers.

Neuraled may offer installment payment options through payment partners. Specific conditions are provided during the checkout process.

Neuraled does not store banking information.

8. Shipping

Products are delivered to the address provided at the time of the order.

Neuraled shall not be held responsible for delivery delays caused by carriers or circumstances beyond its control.

9. Money-Back Guarantee

Neuraled offers a 90-day money-back guarantee.

If you are not satisfied with your purchase, you may return the product within 90 days of delivery.

The product must be returned complete, with all included accessories, and must not be damaged.

Full return conditions are detailed in the Refund Policy.

10. Warranty

Neuraled products include a 12-month commercial warranty covering manufacturing defects.

Products also benefit from the legal warranty of conformity under applicable European regulations.

Optional extended warranties may be offered at the time of purchase. Specific terms are provided during subscription.

11. Product Use

Neuraled products must be used in accordance with the instructions provided.

Results may vary from person to person.

The products are intended to support general wellness and should not be considered medical devices.

12. Liability

Neuraled shall not be held liable for damages resulting from:

• improper use of the product

• use in a medical or similar context

• statements made by third parties or users that do not comply with the product’s intended positioning

13. Intellectual Property

All elements of the Neuraled website are protected by intellectual property laws.

Any unauthorized reproduction is prohibited.

14. Governing Law

These Terms & Conditions are governed by French law.

Any dispute shall be subject to the jurisdiction of the competent French courts.