Shipping policy

SHIPPING POLICY – NEURALED 

1. Shipping Areas

Neuraled ships to multiple countries. Available destinations are indicated during checkout.

2. Shipping Methods

Orders are shipped using third-party carriers selected by Neuraled.

Shipping methods may vary depending on destination, product, and logistical constraints.

3. Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

4. Estimated Delivery Times

Delivery times vary depending on the destination:

• Europe: 3 to 7 business days

• International: 5 to 12 business days

These timeframes are estimates only.

5. Order Tracking

Once shipped, customers will receive a confirmation email including a tracking number.

Tracking information provided by the carrier shall be considered as proof of delivery status.

6. Neuraled Commitment

Neuraled is committed to providing support and assistance throughout the delivery process.

In the event of significant delays, Neuraled will make reasonable efforts to assist the customer and propose an appropriate solution.

7. Shipping Responsibility

Neuraled commits to dispatch orders within the stated timeframe.

However, Neuraled shall not be held responsible for delays caused by carriers, customs authorities, or circumstances beyond its control.

8. Transfer of Responsibility

Responsibility for the product is transferred to the customer upon delivery to the shipping address provided at checkout.

9. Shipping Address

Customers are responsible for providing accurate shipping information.

Neuraled shall not be held responsible for delivery issues caused by incorrect or incomplete addresses.

10. Shipping Costs

Shipping costs are displayed at checkout and may vary depending on destination and shipping method.

11. International Shipping & Customs

International orders may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer.

12. Split Shipments

Neuraled reserves the right to ship orders in multiple shipments when necessary.

13. Lost or Damaged Packages

If a package is lost or arrives damaged, customers must contact:

info@neuraled.co

Neuraled will assist in initiating an investigation with the carrier.

14. Force Majeure

Neuraled shall not be held responsible for delays or failure in delivery resulting from events beyond its reasonable control.